Inclusive Banking: A UX Redesign for Neurodiverse Users
Inclusive Banking: A UX Redesign for Neurodiverse Users
Personal Project
Graduation Project
Fintech
Banking
UX Research, Accessibility, UI Design, Design System, User Flow, Prototyping
UX Research, Accessibility, UI Design, Design System, User Flow, Prototyping
Role: UXR, UI, Redesign
Team: Solo
Timeline: 1 Month
Role: UXR, UI, Redesign
Team: Solo
Timeline: 1 Month
Context & Brief
Context & Brief
Redesign any four screens each from banking/any one transaction application for:
Someone anxious
Someone dyslexic
Someone distracted
App: Federal Bank - FedMobile
Redesign any four screens each from banking/any one transaction application for:
Someone anxious
Someone dyslexic
Someone distracted
App: Federal Bank - FedMobile
Objective
Objective
Identifying pain points in a banking app user journey for people with following disabilities and redesign for accessibility
Identifying pain points in a banking app user journey for people with following disabilities and redesign for accessibility
Dyslexic
Dyslexic
Anxious
Anxious
Distracted
Distracted
Research
Research
Types of Dyslexia, Anxiety and Distraction
Types of Dyslexia, Anxiety and Distraction
Secondary Research - Internet findings: Videos, Articles, Campaigns etc.
Secondary Research - Internet findings: Videos, Articles, Campaigns etc.
User Personas
User Personas
Dyslexia
Dyslexia
Anxiety
Anxiety
Distracted
Distracted
Empathy Maps
User Journey Mapping
Information Architecture
Task Flows
User flow
Wireframes
Wireframes
Contrast
Contrast
To proceed further in the research, to ensure maximum accessibility and good readability, I made sure the branding colors pass through WCAG AA (Industry Standards)
https://webaim.org/resources/contrastchecker/
To proceed further in the research, to ensure maximum accessibility and good readability, I made sure the branding colors pass through WCAG AA (Industry Standards)
https://webaim.org/resources/contrastchecker/
Design Interventions
Design Interventions
Dyslexia
Dyslexia
A/c numbers in blocks (quick)
A/c numbers in blocks (quick)
Large Icons
Large Icons
Large text
Large text
Clean typeface
Clean typeface
Color contrast
Color contrast
Static Navigation (no moving elements)
Static Navigation (no moving elements)
Color coded information (reduces cognitive load)
Color coded information (reduces cognitive load)
A/c numbers in blocks
A/c numbers in blocks
Anxiety
Stepper (Predictibility)
Stepper (Predictibility)
Recent Activities (Alerts)
Recent Activities (Alerts)
Task microcopy (solution oriented) for failed and successful FD
Task microcopy (solution oriented) for failed and successful FD
Server Connection health info
Server Connection health info
Ability to switch bank accounts at the final stage
Ability to switch bank accounts at the final stage
Distracted
Stepper (Time Estimate of the task)
Stepper (Time Estimate of the task)
Color coded information (recognition over recall)
Color coded information (recognition over recall)
Micro-interactions/animations
Micro-interactions/animations
Quick resume tasks and payments
Quick resume tasks and payments
A/c numbers in blocks (quick)
A/c numbers in blocks (quick)
High-Fidelity Screens
High-Fidelity Screens
Dyslexia
Anxious
Distracted
Prototype
Prototype
Design System
Design System
Component Library
Component Library
Style Guide
Style Guide
Colours
Colours
Typography
Typography
Aa
Lexend
Font Weights
Lexend
Font Weights
BOLD
BOLD
0123456789
0123456789
This is where a really profound thought would go if I had one
This is where a really profound thought would go if I had one
SEMI BOLD
SEMI BOLD
0123456789
0123456789
This is where a really profound thought would go if I had one
This is where a really profound thought would go if I had one
MEDIUM
MEDIUM
0123456789
0123456789
This is where a really profound thought would go if I had one
This is where a really profound thought would go if I had one
REGULAR
REGULAR
0123456789
0123456789
This is where a really profound thought would go if I had one
This is where a really profound thought would go if I had one
LIGHT
LIGHT
0123456789
0123456789
This is where a really profound thought would go if I had one
This is where a really profound thought would go if I had one
Reflections
Reflections
Accessibility as Opportunity: Rather than treating accessibility as a compliance checklist, I approached it as a creative challenge. Designing for dyslexia, anxiety, and distraction ultimately produced clearer, calmer decisions that benefited all users, not just the target groups.
Empathy Through Research: Each user group had nuanced, sometimes conflicting needs, which made assumptions dangerous. This project reinforced that meaningful accessibility design cannot exist without grounding every decision in real user research and testing.
Designing for Edge Cases: Real users rarely fit neatly into a single profile. True inclusivity means designing for the full spectrum of how needs can co-exist, including overlapping disabilities and high-stakes moments, not just the most common case.
Accessibility as Opportunity: Rather than treating accessibility as a compliance checklist, I approached it as a creative challenge. Designing for dyslexia, anxiety, and distraction ultimately produced clearer, calmer decisions that benefited all users, not just the target groups.
Empathy Through Research: Each user group had nuanced, sometimes conflicting needs, which made assumptions dangerous. This project reinforced that meaningful accessibility design cannot exist without grounding every decision in real user research and testing.
Designing for Edge Cases: Real users rarely fit neatly into a single profile. True inclusivity means designing for the full spectrum of how needs can co-exist, including overlapping disabilities and high-stakes moments, not just the most common case.
Implications
Implications
Since the timeline of the project was short, the time to go in the field and do primary research had a scope of more than 1 month.
It involves reaching out ad interacting to focus groups, empathise with them an include them in every part of the iteration. Is the proposed solution actually working for them? does it need improvement in specific areas of the user journey?
All this would be possible if the constraint of time was not present. That would allow me to actually test the prototype and do user testing to these groups.
Then further, validating it and then putting out a well optimised solution.
Since the timeline of the project was short, the time to go in the field and do primary research had a scope of more than 1 month.
It involves reaching out ad interacting to focus groups, empathise with them an include them in every part of the iteration. Is the proposed solution actually working for them? does it need improvement in specific areas of the user journey?
All this would be possible if the constraint of time was not present. That would allow me to actually test the prototype and do user testing to these groups.
Then further, validating it and then putting out a well optimised solution.